TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
- SCOPE 1.1 These General Terms and Conditions (hereinafter "GTC") of, acting under "AD Luxury Trading LLC." (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods presented by the Seller in its online shop. The inclusion of the Customer's own conditions is hereby objected to, unless otherwise agreed.
1.2 These GTC shall also apply accordingly to contracts for the delivery of vouchers, unless expressly stipulated otherwise.
1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal personality who, when entering into a legal transaction, acts in the exercise of his trade, business or profession.
2) CONCLUSION OF CONTRACT
2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers by the Seller, but serve to submit a binding offer by the Customer.
2.2 The Customer may submit the offer via the online order form integrated into the Seller's online shop. To do so, after placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the Customer submits a legally binding contractual offer in relation to the goods in the shopping cart by clicking the button that concludes the ordering process.
2.3 The Seller may accept the Customer's offer within five days,
by sending the Customer a written order confirmation or an order confirmation in written form (fax or email), whereby the receipt of the order confirmation by the Customer is decisive in this regard, or by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive in this regard, or by requesting payment from the Customer after the Customer has placed his order. If several of the aforementioned alternatives exist, the contract shall be concluded at the time when one of the aforementioned alternatives first occurs. The period for acceptance of the offer shall commence on the day following the dispatch of the offer by the Customer and shall end at the end of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed as a rejection of the offer with the effect that the Customer is no longer bound by his declaration of intent.
2.4 If a payment method offered by PayPal is selected, payment will be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), subject to the PayPal User Agreement, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the Customer does not have a PayPal account – subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer selects a payment method offered by PayPal during the online ordering process, the Seller already declares acceptance of the Customer's offer at the time when the Customer clicks the button that concludes the ordering process.
2.6 When an offer is made via the Seller's online order form, the text of the contract shall be stored by the Seller after the contract has been concluded and shall be sent to the Customer in text form (e.g. email, fax or letter) after the Customer has sent his order. The Seller shall not make the contract text accessible beyond this. If the Customer has set up a user account in the Seller's online shop before sending his order, the order data shall be archived on the Seller's website and can be accessed free of charge by the Customer via his password-protected user account, specifying the corresponding login data.
2.7 Before bindingly submitting the order via the online order form of the Seller, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, which enlarges the display on the screen. The Customer can correct his entries within the scope of the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.
2.8 The contract shall be concluded in German and English.
2.9 Order processing and communication shall generally take place via email and automated order processing. The Customer must ensure that the email address provided by him for order processing is correct, so that emails sent by the Seller can be received at this address. In particular, the Customer must ensure that the SPAM filters used by him do not prevent the receipt of emails sent by the Seller or by third parties commissioned with the order processing.
3) RIGHT OF WITHDRAWAL
3.1 Consumers generally have a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the Seller's withdrawal policy.
3.3 The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to a member state of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.
PAYMENT
1. We accept all major credit cards (American Express / MasterCard / Visa) debit cards (Solo / Maestro / Visa Debit / Visa Delta / Visa Electron) and PayPal payments.
2. Your credit card will be debited when you click on the “confirm” button.
3. Any credit card used for payment must be in the name of the person ordering and the same card must be carried at the time of delivery - it may be required for verification and obtaining signature on a credit card charge form for delivery.
4. All payments are processed through third party payment gateways using PCI Encryption. We do not store credit card details nor do we share customer details with any 3rd parties.
5. Cash on Delivery is accepted mode of payment for select shipping partners only.
5.1 We reserve the right to block cash on delivery (COD) payments from time to time at our sole discretion for reasons including but not limited to high product value and other such other reasons or factors (internal or external) that we may deem fit.
5.2 We reserve the right to introduce additional chargeable services on the Platform including charges for a premium return service, cancellation charges, cash on delivery handling fees etc.
5) Delivery and Shipping Conditions
5.1 The delivery of goods is carried out by shipping to the delivery address specified by the customer, unless otherwise agreed. In the processing of the transaction, the delivery address specified in the seller's order processing is decisive. In deviation from this, in the case of payment via PayPal, the delivery address stored by the customer at PayPal at the time of payment is decisive.
5.2 If the delivery of the goods fails due to reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result thereof. This does not apply with regard to the costs of the initial shipment if the customer effectively exercises their right of withdrawal. In the event of exercising the right of withdrawal by the customer, the provisions made in this regard in the seller's cancellation policy shall apply to the return costs.
5.3 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the non-delivery is not the fault of the seller and the seller has concluded a specific cover transaction with the supplier with due diligence. The seller will make reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and any consideration received will be refunded promptly.
5.4 Self-collection is not possible for logistical reasons.
5.5 Vouchers are issued to the customer as follows:
- by email
6) Retention of Title If the seller provides goods in advance, he retains ownership of the delivered goods until the purchase price owed has been paid in full.
7) Warranty
1. This warranty is valid only to the original purchaser when a new piece is purchased from us.
2. This warranty is invalidated if you allow a third party to repair or attempt to repair any item.
3. In the event of a dispute as to the cause of damage, we reserve the right to send the Product to a mutually agreed independent third party assessor to determine the nature of the defect. Only if their judgement indicates a defect in material or workmanship will we repair the item.
4. This warranty does not cover expenses incurred by you due to a lack of proper care of your product.
5. Please keep your proof of purchase documents – they will be required for in order to procure warranty service in the event you wish to make a warranty claim.
6. Please notify AD luxury Fashion LLC. within 30 days of purchase in the event that you wish to claim a replacement for a defect.
8) Redemption of Gift Vouchers 8.1 Gift vouchers that can be purchased via the seller's online shop (hereinafter "gift vouchers") can only be redeemed in the seller's online shop, unless otherwise stated on the voucher.
8.2 Gift vouchers and any remaining balances on gift vouchers can be redeemed until the end of the third year after the year in which the voucher was purchased. Any remaining balances will be credited to the customer until the expiry date.
8.3 Gift vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
8.4 Multiple gift vouchers can be redeemed in one order.
8.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of further gift vouchers.
8.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.
8.7 The balance of a gift voucher will not be paid out in cash or earn interest.
8.8 The gift voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, incapacity to contract, or lack of authority of the respective holder.
9) Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.
10. The seller is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.