If you do not like a product, you can return it within 7 days.
- Earrings and anklets are excluded from return.
- We will gladly exchange rings that do not fit into the correct size. This service is free of charge.
- If you want to return or exchange an item, please contact us by mail (firstname.lastname@example.org) with your order number and details of the product you would like to return. We will gladly give you further instructions and information on how to return the item.
- The goods must be returned to us within 7 days after receiving the order. Items returned beyond this period will not be accepted by us and will remain your responsibility.
- All items must be returned to us in their original condition, in original packaging, unworn, unwashed and complete with original tags, labels and promotional items eligible for exchange or refund.
- Any refund we make will be made using the same payment method with which the product was purchased.
- Please allow 10 working days from when your return is tracked as delivered back to our UAE warehouse for us to issue you with your refund.
- In the case of a return, the buyer bears the return costs, regardless of the value of goods. You can find more information about this in our cancellation policy, which refers to the new EU - consumer directive (valid since 13.06.2014).
Useful Note: AD Luxury Fashion is not responsible for returns until they reach our returns centers. Keep your proof of postage and send your return along with a tracking number, as we are not responsible for returns that are lost or stolen in transit.